Return Shipping
Returns from Abroad
Return shipping from abroad must be paid for by the customer. Please ensure the package is sent with insurance and a tracking number so you can track your return.
Fill out return form
Please fill out the enclosed return form on the back of your invoice.
Pack & Include
Include the completed return form with your return package.
Drop off the package
Take your package, including the return label, to a post office or DHL Packstation of your choice.
Keep your receipt
Please keep the drop-off receipt / proof of delivery safe until you have received our return confirmation by email.
Note: If your package gets lost in transit and you cannot provide a receipt, unfortunately, we cannot process your return.
Processing your return may take up to 5 business days.
Returns within Germany
Return shipping within Germany is free of charge for you!
Receive Return Label
Click here to request your free return shipping label:
Fill out return form
Please fill out the enclosed return form on the back of your invoice.
Pack & Include
Include the completed return form with your return package.
Drop off the package
Take your package, including the return label, to a post office or DHL Packstation of your choice.
Keep your receipt
Please keep the drop-off receipt / proof of delivery safe until you have received our return confirmation by email.
Note: If your package gets lost in transit and you cannot provide a receipt, unfortunately, we cannot process your return.
Processing your return may take up to 5 business days.